Register | Log In
View Basket (0 items - Total £0.00)
Home About Products Special Offers News Delivery Blog Contact
 

Terms & Conditions

Definitions:
The “Buyer” “You” “Your” shall mean the person seeking to purchase products from the company.
The “Company” “Us” “We” “Our” shall mean Woneder Limited registered in England under number 7403080.
The “Contract” shall mean any contract for products made between the Company and the Buyer.
The “Products” “Items” shall mean the goods, articles or things to be sold by the Company on this website.

1. GENERAL
1.1 These terms and conditions relate to your use of the “woneder.co.uk” website (“Website”) and to the sale of products to you by us.
1.2 This web site is owned and operated by Woneder Limited. If you have any comments or wish to contact us, please email us at customerservices@woneder.co.uk.
1.3 All content, text and images published on the Website are owned by us and cannot be reproduced without our prior written consent.
1.4 Please read these terms and conditions carefully before placing an order.
1.5 We reserve the right to change our prices and terms and conditions at any time without prior notice to you, so you must check them each time you use our Website.
1.6 Our business address is Woneder Limited, Gaunson House, Markfield Road, Tottenham, London, N15 4QQ. Woneder Limited is not registered for VAT.

2. USE OF WEBSITE
2.1 On accessing the Website, we grant you a limited licence to access and make personal use of the Website for lawful purposes only and in a manner that does not infringe our intellectual property rights or those of third parties, and does not restrict or inhibit the use and enjoyment of the Website by browsers, customers or any other third party.
2.2 If you wish to create a link to this Website, you must first obtain our prior written consent, which can be sought by emailing us at customerservices@woneder.co.uk.
2.3 Links contained in this Website may lead to other websites that are not under our control. We do not endorse or take responsibility for the content of any such linked websites.
2.4 When ordering products from us, you will be asked during the ordering process to confirm that we may email you from time to time with details of our products and offers that we think might be of interest to you. By not un-checking the box, you are confirming that we can e-mail you for marketing purposes. Please note that you may unsubscribe from receiving our marketing notices at any time by e-mailing customerservices@woneder.co.uk.

3. ORDERING FROM US
3.1 If you intend to order products through this website you must be the named cardholder of the credit/debit card used to place the order.
3.2 All prices are stated in Sterling (GBP). If you are shopping from outside the UK, please note that your card company may or will convert the transaction to your own currency.
3.3 Whilst browsing the Website, you may place items in the virtual shopping basket (“Basket”). You may access the Basket at any time to view your proposed purchase or make changes prior to proceeding with checkout and payment. At this point, you are under no obligation to purchase the items in your Basket. If you wish to place an order with us you will be asked to confirm that you have read these terms and conditions to complete the ordering process and provide our third party payment partner, PayPal, on our behalf, with payment and delivery details.

3.4 When you place an order with us, we will send you an email acknowledging receipt of your order and confirming the details of your order (“Acknowledgement Email”). Our acknowledgement of your order is solely to indicate that we have received your order. A Contract is not formed at this stage. This automatic acknowledgement e-mail does not necessarily mean we will be able to fulfil your order. We reserve the right to withdraw products from sale at any time and to refund in full any payment made. Your order represents an offer to us to purchase those products detailed in your order form, which shall only be accepted by us when we send a further e-mail to you confirming that the products are available and in stock, and the dates that they are due for dispatch (“Confirmation E-mail”).  At this point a contract is formed between us.
3.5 If any of the products you have ordered are unavailable at the time of your order, we shall inform you as part of our order confirmation procedure of either (1) the date when the products you have ordered will become available, or (2) details of a substitute product of equivalent quality and price, and shall give you the option to (a) reconfirm your order on the revised basis or (b) cancel it by e-mailing us with the following details: (i) your order reference number, (ii) the products you ordered.  If you fail to inform us of your election by e-mail to sales@woneder.co.uk within 7 working days from the date of our email, your order shall automatically be cancelled. Please see the section on “Cancellation” below for further details on how you will be reimbursed.

4. DESCRIPTIONS AND PRICE
4.1 Photographs, measurements and other means of describing the products on the Website will be as accurate as possible, but please note that the products may be subject to slight variation in manufacture from time to time.
4.2 Although every effort is made to ensure that prices published on the Website are accurate, errors concerning price may occur from time to time.
4.3 All prices quoted on the Website exclude VAT.
4.4 From time to time, we may make certain products available at a special discounted price. If this is the case, these will be detailed in the Special Offers section of the Website. Special offers will include a ‘Special Offer Coupon Code’ which should be entered into the ‘Coupon Code Field’ in the Confirm Order section of the website, in order to redeem the offer. Special Offers cannot be combined. Only one Special Offer may be applied in a single purchase transaction.

5. PAYMENT
5.1 Payment for the products you have ordered is to be made by proceeding through the “Checkout” and paying with debit or credit card through the PayPal payment system. Cheques will not be accepted during this process. On clicking “Confirm Order”, you will submit your order to us, and payment will be deducted from your debit/credit card. If wish to pay by cheque or bank transfer please contact customerservices@woneder.co.uk. 
5.2 No products will be dispatched for delivery until we have received full payment in cleared funds.

6. DELIVERY
6.1 We deliver worldwide using UK Royal Mail: 1st Class Service for UK and Airmail Service for overseas deliveries  See Delivery for relevant details. All deliveries to non-EEC countries are as “Delivered Duty Unpaid”. We deliver to non-EEC countries on the basis that any consequential Import Duties/Charges, should they arise, are paid by the recipient.
6.2 You will legally own the products you have ordered on delivery provided we have received payment.

7. CANCELLATION
7.1 Your right to return products are protected under the EU Distance Selling Directive.
7.2 You have the right to cancel any order you have made at any time during the period of 7 working days immediately following the date on which you receive delivery of your order (but not including the day of delivery itself) (“Cooling Off Period”). To exercise this right to cancel, you must email us at customerservices@woneder.co.uk within the Cooling Off Period with your Cancellation Notice. You must not return the products, if already delivered, to the Company until you have received “Authorisation” from us to do so. The Company will not accept unauthorised returns.
7.2 Once authorisation for the return has been granted by the Company, you must return the products at your own cost to: Woneder Limited, Unit 5 - Gaunson House, Markfield Road, Tottenham, London, N15 4QQ within 10 working days after the date of “Authorisation” to return.
7.3 Where an order is cancelled in any of the ways described in these terms and conditions, the price paid by you for the product(s) in your cancelled order will be refunded to your debit / credit card as follows: (1) where cancellation occurs after delivery of the product(s) ordered, you will be reimbursed within 7 working days of receipt of the returned products; or (2) where cancellation occurs prior to the delivery of the product(s) ordered, you will be refunded on the next working day immediately following (a) our receipt of your Cancellation Notice or (b) automatic cancellation, whichever is the earlier. For products already delivered, no refunds will be made until the products are received back by us and verified to be in re-saleable condition.
7.4 The Buyer has a responsibility to take reasonable care of the Products whilst in the Buyer’s possession. The Company reserves the right to decline a cancellation should, upon inspection, it is deemed that reasonable care of the Products has not been taken whilst in the Buyer’s possession.
7.5 Products must be returned unused, unopened in their original outer delivery packaging. The Company will not accept a Cancellation Notice if the Buyer has opened the outer delivery packaging. In the event the delivery packaging has been opened by local “Customs Department” prior receipt of the product(s) by the Buyer, the Buyer must include the original “Customs” documentation in the returns.

8. WARRANTY
8.1 You must check the products for any defect or damage as soon as reasonably possible following delivery.
8.2 If you receive damaged or defective products from us, please e-mail customerservices@woneder.co.uk within 7 days of discovery of the defect and in any event no later than 14 days following delivery, providing us (A Returns Notice) with the following information: (a) your order reference number; (b) details of the defective product(s) and description of the fault; (c) the date you received the products. The inclusion of good images/photos in your e-mail to us would be of great assistance.
8.3 Following receipt and acceptance by us of the Returns Notice, we will request you return at your own cost the defective products to us – by Royal Mail service if in the UK. The products must be returned along with their original packaging. We will then either (a) replace the defective products the next working day following] receipt of them by us, and reimburse your returns postal cost; or (b) cancel your order and reimburse you for the price paid for the defective products and your returns postal cost. We reserve the right to determine if the product(s) is (are) indeed defective as stated in your Returns Notice. You must also send us proof of postage so that we can return the amount to you.
8.4 You must not use, soil or mark the products in any way, as this will void the warranty.
8.5 Please package returns carefully so as to protect them from damage during transit back to us.

9. JURISDICTION
9.1 These terms and conditions are governed by English law and, in the event of a dispute arising between us, shall be subject to the exclusive jurisdiction of the English courts.
9.2 For the purposes of the Contracts (Rights of Third Parties) Act 1999, these conditions do not create any right or remedy enforceable by any person other than the Buyer and the Company. This condition does not affect any right or remedy of a third party that exists or is available apart from that Act.
9.3 The Company shall not be liable for any claim of damage or financial loss, express or implied, by the Buyer consequential to use of this website and/or use and/or purchase of our products.
9.4 None of these terms affect your statutory consumer rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
9.5 No variation or waiver of or addition to these conditions, whether written or oral, shall have effect unless and until authorised in writing by a manager of the Company.
9.6 These Terms & Conditions apply to your order. We may change them at any time so please do not assume that the same Terms & Conditions will apply in the future.

Dated 01-02-2011

 
Testimonials | Site Map | Terms & Conditions | Privacy Policy | Feedback | Links | FAQ | Contact Us
Address: Unit 5 – Gaunson House, Markfield Road, Tottenham, London, N15 4QQ , Phone: 07802 502136, Email: