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FAQ

How quickly will I receive my order?
Items will usually be despatched within 24 hours of the order being received. 1st Class UK delivery usually takes 1-2 working days after posting. Under normal circumstances, Royal Mail aim to deliver Airmail Small Packets to Western Europe three days after posting, to Eastern Europe in four days and to countries outside Europe in five days. All delivery times quoted are approximate only, and cannot be guaranteed. We will endeavour to notify you of any possible delays that may occur.

What happens if my order does not arrive?
If you do not recive your goods by the times shown below, please e-mail us at customerservices@woneder.co.uk providing us with your order number, date of the order and descrition of the products ordered. In the event of dispatched items bing lost in the post we will offer to replace the product(s) or refund the price paid by you:
UK 1st Class mail - 14 days after despatch.
EU and Europe Airmail - 21 days after despatch.
North America Airmail - 21 days after despatch.
Rest of the World Airmail - 35 days after despatch.

Can I return the products I ordered?
Yes, in the following circumstances:
a) When you are excercising you right to cancel the order during the 7 days “cooling off” period (see Terms & Conditions Sect. 7 - Cancellation). We reserve the right to determine if a returned item is re-saleable on not.
b) If you receive damaged or defective products (see Terms & Conditions Sect. 8 - Warranty)

What happens if the goods arrive damaged?
Please see Terms & Conditions Section 8 – Warranty, for the course of actions to take.

What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time in order to be able to offer you a fast delivery service, many orders will be despatched within hours. Nonetheless, you can cancel your order during the 7 days “cooling off” period (see Terms & Conditions Sect. 7 – Cancellation on the action to take). Please note that if you cancel your order you must not open the received package(s).

Can I have goods sent to a different address?
Through the PayPal payment system we can only ship the goods to the address that the credit card is registered to. We can, however, ship goods to any address you choose if you pay by cheque or bank transfer. Please contact customerservices@woneder.co.uk

How can I contact you?
You may email us at customerservices@woneder.co.uk, send your enquiry through the on-line form on the Contact Page of this website or telephone us on 07802502136.

What are the size equivalents for the T-Shirts S, M, L, XL?
Here is a rough guide.  Please keep in mind these are approximates and that there may be slight variations during the production of the garments.

Men

Size

M

L

XL

To Fit Chest

39-40

41-42

43-44

        Measurements        Across Chest (inches)

21”

22.5”

23.5”

 Women

Size

S

M

L

UK Size

8-10

12

14-16

USA Size

6-8

10

12-14

European Size

36-38

40

42-44

         Measurements         Across Chest (inches)

16”

17.5”

18.5”


 

 
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Address: Unit 5 – Gaunson House, Markfield Road, Tottenham, London, N15 4QQ , Phone: 07802 502136, Email: